Overview
AI Agents are intelligent, configurable assistants that can understand user intent, take actions, and deliver outcomes—not just answers.
An Agent combines your instructions, knowledge, and integrations to hold natural conversations, collect the right data, and execute tasks like creating tickets, checking order status, or showing buttons for next steps. You can train AI Agents on your own data, such as your company website, documents, policies, and more, to deliver accurate and relevant responses to your users.
Typical Use Cases
Section titled “Typical Use Cases”- Customer support: Answer FAQs, troubleshoot issues, and surface knowledge base answers with source links.
- Sales & lead gen: Qualify prospects, save leads via native Lead Forms, book appointments via Cal.com, and push leads to your CRM (via HTTP Webhooks).
- Account tasks: Update profiles, check balances, or trigger custom actions using your own APIs via HTTP Actions.
Key Features
Section titled “Key Features”- Train on your data: Ingest your website (URL crawling) and documents (PDF, DOCX, CSV) to train the AI Agent.
- AI Actions: Actively carries out tasks during a conversation, such as collecting user’s details (Lead Forms), displaying Buttons, booking meetings (Cal.com), sending emails, and interacting with external APIs.
- No-code builder: Create and manage Agents without technical expertise.
- Simple installation: Drop the widget on any site (WordPress, Squarespace, Shopify, etc.) with a single line of widget code.
- Lead capture & CRM sync: Collect contacts natively in your dashboard, or push to your CRM via HTTP Webhook actions.
- Multilingual AI: Auto-detect and reply in the user’s language using advanced LLMs.
- Playground: Safely test, iterate, and refine your Agent’s behavior.
- Analytics & monitoring: Track conversations, captured leads, and CSAT ratings.
- Security & compliance: Built on secure cloud infrastructure with data isolation per workspace.
- AI model choice: Choose between industry-leading models from providers like Z.AI, DeepSeek, and OpenRouter.
How does it differ from AI Chatbots?
Section titled “How does it differ from AI Chatbots?”Chatbots rely on prebuilt flows whereas AI Agents plan steps dynamically based on context and your rules—no rigid flow design required. They can autonomously decide on the best tasks to carry out while conversing with users.