Satisfaction survey

You can easily collect feedback from users at the end of their chat by seamlessly displaying a built-in satisfaction survey inside the widget. This helps you gain direct insights into user satisfaction, identify areas for improvement, and track the overall effectiveness of your AI Agent over time.

How to set up a satisfaction survey

1. From your workspace dashboard, go to the Settings page for your AI Agent.
2. Click on the Satisfaction Survey tab at the top.
3. Toggle on the Show survey option.
4. Customize the exact visual look and feel of the survey by selecting the rating type (such as stars or emojis), adjusting the questions to display, and configuring any follow-up text.
5. Click Save to instantly apply the changes.

View survey responses

You can easily view all survey responses directly from the Conversations page in your AI Agent dashboard. If a conversation string has an attached survey response from a user, the result will cleanly appear at the end of the conversation thread, as well as highlighted within the Details section in the conversation sidebar.