Notifications

Stay on top of conversations that need your attention by enabling email notifications for live chat events. These settings are found under Settings > Notifications in your AI Agent dashboard.

Available notifications

Notification	Description
A new conversation is waiting for agent intervention	Sent when a conversation is autonomously handed off from the AI and is waiting for a human agent to respond in the inbox.
A conversation is assigned to me	Sent when a specific conversation is manually assigned directly to you by another team member.

How to configure

Go to your AI Agent dashboard.
Navigate to Settings > Notifications from the sidebar.
Under Personal notifications, check the Email checkbox next to the specific notifications you want to receive.
Click Save.