Add data source

By adding data sources, you train your AI Agent with the exact facts, documents, and information it needs to confidently resolve customer inquiries.

How to add data to the Knowledge Base

To ingest new data into the Knowledge Base, follow these simple steps:

1. Open your workspace and select your AI Agent.
2. From the dashboard sidebar, navigate to the Knowledge Base section.
3. Click on the Add new or New Data Source button.
4. Select the specific type of data source you want to add (e.g., Website, Document, Text, FAQs).
5. Follow the on-screen instructions to configure and upload the data source.
6. Click Save or Sync.

Once added, it will take a few minutes for our systems to scrape, parse, and process the data.

The live status of your data source will be actively displayed in the Knowledge Base table. Once the AI has successfully extracted all the information, the status will change to Processed, and your AI Agent will instantly begin using that data to answer questions!